Support

Write to support@kanzai.io. It covers installation, activation, license keys and faults in the app.

Checkout and billing are Polar’s. Contact Polar with your receipt, and write here if that does not settle it. The purchase and refund terms have the detail.

What to include

• The Kanzai version you are running.
• Your operating system, and its version.
• What happened.
• What you expected instead.

The version is in the logo menu. Click the Kanzai mark in the app to open it.

Do not include passwords, license keys, API keys or private files.

Why the mail has to carry all that

Kanzai collects no telemetry, no crash reports and no account data. What went wrong is recorded on your machine and nowhere else, so the details above are what there is to work from.

Support mail is deleted two years after the last message in the thread. The privacy notice says what is done with it.